Damaged, Missing, or Wrong ItemsUpdated 12 hours ago

Returns Portal Temporarily Unavailable

We’re currently experiencing an unexpected outage with our returns portal. Our team is investigating this with top priority, and we’re working closely with our service partners to get everything back up and running as quickly as possible.

We know this may cause inconvenience, and we truly appreciate your patience while we resolve the issue.

Please check back soon - we’ll update this page as soon as the portal is restored. In the meantime, please reach out to us here and our team can assist you manually.

What do I do if my item(s) arrive damaged or if I receive the wrong item?

If your item is faulty or you received the wrong item, you can resolve this quickly through our self-service return portal. Simply follow the prompts to upload photos and details, and you can choose a replacement or refund.

What happens if my package is missing items?

If your order is missing any items, please reach out directly to our team here so we can help resolve this for you. 

To assist you as quickly as possible, please include:

• Your order number
• Photos of the packaging (including any labels)
• Photos of the items you received

This information helps us investigate and resolve your issue faster.