Damaged, Missing, or Wrong ItemsUpdated 2 days ago

What do I do if my item(s) arrive damaged or if I receive the wrong item?

If your item is faulty or you received the wrong item, you can resolve this quickly through our self-service return portal. Simply follow the prompts to upload photos and details, and you can choose a replacement or refund.

What happens if my package is missing items?

If your order is missing any items, please reach out directly to our team here so we can help resolve this for you. 

To assist you as quickly as possible, please include:

• Your order number
• Photos of the packaging (including any labels)
• Photos of the items you received

This information helps us investigate and resolve your issue faster.

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Related articles: Shipping Protection Explained, Returns & Exchanges Policy, Delivered But Not Received, Returns Timeline: What Happens After You Send It Back