Discount Codes & TroubleshootingUpdated 14 days ago

How to apply a discount code

You can add a discount code during checkout. Here’s how:

1. Head to the checkout page.
2. Look for the box labelled “Gift card or discount code” on the right-hand side (or at the top on mobile).
3. Enter your code and click Apply.
4. Your updated total will appear before you complete payment.

Why your discount code may not be working

If your code isn’t applying, it’s usually for one of these reasons:

• Only one discount code can be used per order.
• The items in your cart are already discounted (including sale items, bundles, or strikethrough prices).
• Your code excludes certain products, such as limited editions, accessories, or new releases.
• The code has expired or is no longer active.
• The minimum spend hasn’t been met (if applicable).
• The code can only be used for first-time customers.
• You’re shopping on the wrong country website/store.
• Typos - double-check spacing, capital letters, and numbers.

About automatic promotions

Some offers automatically apply at checkout - no code needed.

If an item is already discounted, additional codes cannot be stacked.

Tips to fix most code issues

Before contacting us, try:

• Refreshing the checkout page
• Removing and re-adding items to the cart
• Checking you’re on the correct regional website
• Trying a different browser or device
• Re-entering the code manually (not copy/paste)

Frequently Asked Questions

Can I use more than one code?

No - only one code can be applied per order.

Can I use a code on bundles?

Bundles are already discounted, so discount codes don’t apply.

Can you apply a code after I’ve placed my order?

Unfortunately, discount codes can’t be added once an order has been processed.

Does my code work on sale items?

Most codes only apply to full‑priced products unless stated otherwise.

Still need help?

If you’ve tried the steps above and your code still isn’t working, we’re here to help.

Please contact us here with:

• The discount code you’re trying to use
• A screenshot of your cart
• The country site you’re shopping on
  

We’ll take care of the rest. 💙☁