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The Oodie Australia

Just reach out to our Comfort Consultants at&#xA0;<a target="_blank" href="mailto:help@theoodie.com" rel="noopener noreferrer" style=" text-decoration: none;">help@theoodie.com</a>&#xA0;and we&apos;ll arrange a manual return label for you.

Just reach out to our Comfort Consultants at help@theoodie.com and we'll arrange a manual return label for you.

How do I return or exchange something I bought on the NZ site?

📦 New Zealand Shipping, Delivery & Returns

Why has The Oodie changed and how it ships to New Zealand?

Is The Oodie still available in New Zealand?

Will my order take longer to arrive?

Will shipping cost more?

Which courier will deliver my order?

Will I be charged customs or import duties?

Where do I shop now that theoodie.co.nz is closing?

Will I still see prices in NZD?

I placed an order on theoodie.co.nz, will it still arrive?

How do I track an order I placed before the migration?

What happens to my New Zealand gift card balance?

I received a Oodie gift card as a present, what do I do?

Do gift cards expire because of this change?

My Gift Card was purchased for someone else – what happens now?

How will my Gift Card balance convert to Australian Dollars?

Who do I contact if I need help?

Shipping & Delivery Overview

Pre-Orders

Tracking Your Order

Returns & Exchanges Policy

Shipping Protection Explained

Returns Timeline: What Happens After You Send It Back

Shopping from Outside Australia or New Zealand?

Delivery Investigations

Perth (WA) Delivery Delays – Rail Network Disruptions

📦 Shipping, Delivery & Returns

Cancelling Your Order

Changing Shipping Address

🛍️ Order Management

Damaged, Missing, or Wrong Items

Delivered But Not Received

Order Delays (Dispatch or Transit)

Affiliates & Ambassadors

🛠️ Order Issue & Assistance

Sizing Guide

Your Oodie™ Original Might Look Different at First - Here’s Why

Weighted Blankets: Sizing

Weighted Blankets: Materials & Care

Kids Oodie™ Original Range

Oodie™ Original Care & Storage - FAQs

Oodie™ Goodies: Made for Everyone

The Oodie™ Sleep Tee: Care Instructions

ToastyTek™ Fleece

Water-Repellent Nylon

Bamboo Elastane

Cotton Towelling

Fluffy Fleece

Cooling Nylon Elastane

Quilted Cotton

Our Fabrics

The Oodie™ Original: The World’s Most-Loved Wearable Blanket

The Oodie™ Sherpa Dressing Gown: Cosiness You Can Wear All Day

The Oodie™ Sleep Tee: Dreamy Comfort, All Night Long

The Oodie™ Sherpa Blanket: Your Softest Snuggle Yet

The Oodie™ Weighted Blanket: Deep Sleep Starts Here

The Oodie™ Cooling Blanket: Chill Out in Comfort

The Oodie™ Puffer Jacket: Cosy Meets Cool

The Oodie™ Cooling Pyjamas: Sleep Cool, Wake Refreshed

The Oodie™ Warming Pyjamas: Cosy Comfort for Cooler Nights

The Oodie™ Lounge Set: Everyday Cosiness, Elevated

The Oodie™ Onesie: Head-to-Toe Cosiness

The Oodie™ Warming Sleep Tee: Snuggly Sleep Starts Here

Product Features

🧶 Product Questions

Product Origins & Manufacturing

Sending Orders as Gifts

Discount Codes & Troubleshooting

Restock & Availability

Gift Boxes - Premium Gifting Option

Account Deletion & Data Removal

Can I get a refund if the price of my item drops after purchase?

How can I check if my order confirmation email was sent?

How do I wash my Oodie™ Original?

Do you have other websites for different countries or regions?

Where are Oodie™ Originals made & where do orders ship from?

What does “OOD" sizing mean?

How will I know when my size or colour is back in stock?

How do I sign up?

Can I delete my Oodie account?

How do I request my data be removed?

Will deleting my account cancel my orders?

I just want to stop receiving emails, do I have to delete my account?

Where do I send my return?

How do I access the returns portal?

I don't have a printer for my return label, what do I do?

Can men wear Oodie Originals?

Does the hood on my Oodie Original adjust or can it be removed?

What payment methods do you accept?

Why do I need to upload a photo for my return?

Will I get a full refund on my return?

Where is my exchange or replacement order?

Does OSFM (One Size Fits Most) fit me?

My order has been returned to sender, what do I do?

How much does shipping cost?

What is the difference between standard and express shipping?

What is Shipping Protection?

Can I change my delivery address after ordering?

Why have I received multiple parcels?

Can you deliver to a PO Box?

How do I track my order?

Why hasn't my order been dispatched yet?

Can I use a sheet with my cooling blanket?

Do you offer a military discount?

I have a discount code, how do I use it?

Do you offer an NDIS discount?

Can I personalise my order?

Why can't I get an instant answer on where my parcel is?

Will you update me while the investigation is in progress?

What if my investigation is taking longer than expected?

Do the delivery investigation timeframes apply to all carriers?

What happens if my parcel is confirmed lost?

Why isn’t my discount code working?

How do I wash my Sherpa Blanket?

FAQ's

📝 General Questions

Buying & Sending Oodie™ E-Gift Cards

Redeeming & Managing Your Oodie™ E-Gift Card

Oodie™ E-Gift Card Terms, Expiry & Refunds

💳 Gift Cards

How do I return or exchange something I bought on the NZ site?Updated 15 days ago