📦 New Zealand Shipping, Delivery & Returns
Why has The Oodie changed and how it ships to New Zealand?
All New Zealand orders are now shipped from our Australian warehouse instead of a local NZ warehouse. The upside: you now get access to our entire range of Oodie products, instead of the smaller selection that was previously available. We think it's
Is The Oodie still available in New Zealand?
Absolutely, we're not going anywhere. You'll just be shopping with us through theoodie.com from now on, with more range and more Oodie™ love than ever.
Will my order take longer to arrive?
Delivery times may be slightly longer than before, as your order is now travelling from Australia. You can expect 1 to 3 business days for us to prepare your order, plus 4 to 7 days of shipping once dispatched. We'll always show you an estimated deli
Will shipping cost more?
Shipping rates have been updated to reflect the new delivery route and now show in AUD:. You'll see the exact cost at checkout before you pay.
Which courier will deliver my order?
Your order will now ship from our Australian warehouse, with delivery handled by NZ Post, so you'll receive an NZ Post tracking number once your order is dispatched.
Will I be charged customs or import duties?
For most orders, no. Any applicable duties and customs costs are already factored into your shipping cost at checkout, so there's nothing extra to pay.For orders over $1,000 NZD, NZ customs requires a separate clearance process, and any applicable du
Where do I shop now that theoodie.co.nz is closing?
You'll now shop with us at theoodie.com, our main Australian site. It's the same Oodie comfort you love, now with our full range available to you.
Will I still see prices in NZD?
Prices on theoodie.com will appear in AUD. Your bank or card provider may apply their own conversion at the time of payment.
I placed an order on theoodie.co.nz, will it still arrive?
Yes, any order already placed on or before August 3rd 2026, will be fulfilled as normal from our New Zealand warehouse. You don't need to do anything.
How do I track an order I placed before the migration?
Nothing changes here. Once your order is dispatched from our warehouse, we'll email you your tracking details as usual.
What happens to my New Zealand gift card balance?
Your balance is safe. We'll convert your remaining NZD balance to AUD and issue you a new gift card code you can use on theoodie.com. We'll email you directly with your new code and instructions.
I received a Oodie gift card as a present, what do I do?
No problem, the same process applies. If you have a gift card email or physical card, hold onto it. We'll be in touch with steps to access your new AUD gift card code, and our Comfort Consultants can help if you have any trouble finding your balance
Do gift cards expire because of this change?
Yes, as your balance is being issued on a new AUD gift card, it will carry a new 3-year expiry from the date of issue.
My Gift Card was purchased for someone else – what happens now?
If you bought a gift card as a gift, we'll email the new AUD gift card details to the original recipient's email address. We'd recommend forwarding these on to the person you gifted it to, so they have their new code ready to use.
How will my Gift Card balance convert to Australian Dollars?
On 3rd August 2026 from 12 pm NZT, our online platform will move to Australian-based delivery for New Zealand customers. Any remaining balance on your NZ gift card will be automatically converted from NZD to AUD using the Reserve Bank of New Zealand
How do I return or exchange something I bought on the NZ site?
Just reach out to our Comfort Consultants at [email protected] and we'll arrange a manual return label for you.
Who do I contact if I need help?
Our Comfort Consultants are here for you via Live Chat at theoodie.com or by emailing [email protected].