Returns & Exchanges PolicyUpdated 12 hours ago
If you’re not completely happy with your purchase, you can return your item(s) within 30 days of delivery.
Returns Portal Temporarily Unavailable
We’re currently experiencing an unexpected outage with our returns portal. Our team is investigating this with top priority, and we’re working closely with our service partners to get everything back up and running as quickly as possible.
We know this may cause inconvenience, and we truly appreciate your patience while we resolve the issue.
Please check back soon - we’ll update this page as soon as the portal is restored. In the meantime, please reach out to us here and our team can assist you manually.
How to Start a Return
- Visit our online return portal.
- Follow the guided steps - you’ll see the exact return shipping fee before you confirm.
- You’ll receive instructions on how to package and post your return.
Return Eligibility
- Your return must be initiated and posted within 30 days of receiving your order.
- Items must be in ‘as new’ condition, including original packaging, swing tags, boxes, ribbons, and any specialty wrapping.
- Items marked “Final Sale” or “Non-Returnable” cannot be returned unless faulty.
Refunds & Fees
- The return shipping fee will be deducted from your refund. The exact amount is shown during the return process.
- Shipping fees are non-refundable. Once your order has been dispatched, we cannot refund shipping charges.
- If you return part of a bundle, the bundle discount will no longer apply. The items you keep will be charged at the current sale price, and your refund will reflect the difference.
Need Help?
If you have any questions or need assistance, please reach out to our Comfort Consultants here.