Returns & Exchanges PolicyUpdated 9 days ago

If you’re not completely happy with your purchase, you can return your item(s) within 30 days of delivery.

If you ordered through the AU website:

1. Visit our online return portal.
2. Follow the guided steps to start your return.
3. You’ll see the applicable return shipping fee before you confirm your return.
4. You’ll receive instructions on how to package and post your return.

Return Eligibility

• Your return must be initiated and posted within 30 days of receiving your order.
• Items must be in ‘as new’ condition, including original packaging, swing tags, boxes, ribbons, and any specialty wrapping.
• Items marked “Final Sale” or “Non-Returnable” cannot be returned unless faulty.

Refunds & Fees

• The applicable return shipping fee will be deducted from your refund.
• Shipping fees are non-refundable. Once your order has been dispatched, we cannot refund the original shipping charges.
• If you return part of a bundle, the bundle discount will no longer apply. The items you keep will be charged at the current sale price, and your refund will reflect the difference.

Need Help?

If you have any questions or need assistance with your return, please reach out to our Comfort Consultants here.

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