Returns Timeline: What Happens After You Send It BackUpdated 12 hours ago

We want your return experience to be as smooth and stress‑free as possible. Here’s what happens once you’ve sent your Oodie™ order back to us.

1. Your Return Begins Its Journey

After you lodge your return and drop it off, your parcel travels back to our returns facility.

Most couriers take a few business days to scan, move, and deliver the item - timing varies depending on your location.

2. We Receive & Inspect Your Item

Once your return arrives, our team carries out a quick inspection to make sure it meets our returns criteria (unused, unwashed and in original condition, unless it’s a faulty claim).

3. We Process Your Refund or Exchange

After inspection is complete, we’ll process your chosen outcome:

• Refund: Your refund will be returned to your original payment method, minus the return shipping fee
• Exchange: We’ll pack and ship your replacement item as soon as your return has been processed

Processing usually happens within 3-5 business days from the time we receive your return.

4. You’ll Receive an Update

We’ll email you as soon as your refund, or exchange has been completed - no need to chase us.