đ ď¸ Order Issue & Assistance
Damaged, Missing, or Wrong Items
What do I do if my item(s) arrive damaged or if I receive the wrong item?. If your item is faulty or you received the wrong item, you can resolve this quickly through our self-service return portal. Simply follow the prompts to upload photos and deta
Delivered But Not Received
If your order is marked as delivered but you havenât received it, the courier may have left your package in a safe location if no one was home. Please check around your property and with neighbours or building management, who may have collected it fo
Order Delays (Dispatch or Transit)
We aim to dispatch all orders within 1-3 business days. For deliveries within Australia:. Youâll receive a tracking link via email once your order has shipped. Please note: Dispatch times may be slightly delayed during peak periods, sales, public hol