If something is not quite right with your order, don’t worry, our team is ready to help. Please contact our Comfort Consultants immediately here to report the issue. Provide us with your order number and clear photos of the damage. We’ll endeavour to
We are sorry to hear your item is lost!. Please contact our Comfort Consultants immediately here to report the issue. To get the most accurate and up-to-date tracking info, we recommend downloading the Australia Post app. Include a photo of the item
We are sorry to hear you received the wrong item in your order!. Please report your order issue to an Oodie agent by contacting us here. Include a photo of the item received and the name of the missing item(s), and we will get back to you promptly.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi
We understand it can be frustrating when your order doesn't arrive as expected. While Australia Post quote us 2-8 business days for standard delivery, sometimes delays happen. If your tracking information shows a 'delayed' delivery, or if your order
We aim to dispatch all orders within 1-3 business days. For Australian orders shipped via Australia Post, delivery times are:. Delays can occur during peak periods, sales, public holidays, or due to courier issues. If your item is on pre-order with a
If you have questions or issues related to our affiliate or ambassador program, please note that these are handled by a dedicated team. This includes:. For all affiliate or ambassador-related matters, please contact our team directly at: ambassadors@