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Shipping & Delivery

NSW Weather Disruptions Affecting Australia Post Services

Severe weather across parts of New South Wales is currently impacting Australia Post’s delivery network. Customers may experience delays in deliveries, especially in regions like Newcastle, Hunter, Bowral, and the South Coast. Australia Post is prior

How do I make a return?

If you're not completely happy with your purchase, you can return your item(s) within 30 days of delivery. The return shipping fee will be deducted from your refund, and the exact amount will be shown during the return process. To start a return, vis

What's your return policy?

We accept returns within 30 days of your order being delivered or received. To be eligible for a return:. A return shipping fee will be deducted from your refund, and the exact amount will be shown during the return process. If you return part of a b

How long does delivery take?

Our dedicated fulfilment team aims to dispatch your items within 1-3 business days*. We use Australia Post for Australian orders. Here’s what to expect:. Standard Shipping. Covered Express Shipping. Covered Protection. 2-8 business days. (after dispa

What is pre-order?

A pre-order lets you secure our popular Oodie™ goodies before they arrive in our fulfilment centres. We'll ship your order as soon as the stock is available, usually on or close to the date listed on the product page.If an item in your order has an e

Do you offer free shipping?

If you’re located in Australia, standard shipping is free on all orders over $100. For orders under $100, standard shipping is $9.99. Standard Shipping. 2-8 business days. (after dispatch*). Covered Express Shipping. 1-3 business days. (after dispatc

How much does shipping cost?

If you’re located in Australia, standard shipping is free on all orders over $100. For orders under $100, standard shipping is $9.99. Standard Shipping. 2-8 business days. (after dispatch). Covered Express Shipping. 1-3 business days. (after dispatch

What is covered protection?

Covered protection guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select covered protection, we cannot guarantee a replacement for your lost or stolen order. You can upg

Where is my order?

We know you're excited for your Oodie™ order to arrive!. We recommend downloading the Australia Post app to get the most accurate and up-to-date tracking info. It’s the easiest way to:. Download the Australia Post app here:👉 Australia Post App – Off