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Shipping & Delivery

Important Dispatch Update: EOFY Sale Orders

We’re incredibly grateful for the overwhelming response to our End of Financial Year Sale - thank you for making it such a success!. Due to the high volume of orders, we’re currently experiencing dispatch delays beyond our usual 1–3 business day proc

How do I make a return?

We offer free returns for 30 days from the date your order is delivered/received. However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a

How long does delivery take?

Our dedicated fulfilment team aims to dispatch your items within 1-3 business days*. We use Australia Post for Australian orders. Here’s what to expect:. Standard Shipping. Covered Express Shipping. Covered Protection. 2-8 business days. (after dispa

What is pre-order?

A pre-order lets you secure our popular Oodie™ goodies before they arrive in our fulfilment centres. We'll ship your order as soon as the stock is available, usually on or close to the date listed on the product page.If an item in your order has an e

Do you offer free shipping?

If you’re located in Australia, standard shipping is free on all orders over $100. For orders under $100, standard shipping is $9.99. Standard Shipping. 2-8 business days. (after dispatch*). Covered Express Shipping. 1-3 business days. (after dispatc

What's your return policy?

We offer free returns for 30 days from the date your order is delivered/received. However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout. To be eligible for a re

How much does shipping cost?

If you’re located in Australia, standard shipping is free on all orders over $100. For orders under $100, standard shipping is $9.99. Standard Shipping. 2-8 business days. (after dispatch). Covered Express Shipping. 1-3 business days. (after dispatch

What is covered protection?

Covered protection guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select covered protection, we cannot guarantee a replacement for your lost or stolen order. You can upg

Where is my order?

We know you're excited for your Oodie™ order to arrive!. We recommend downloading the Australia Post app to get the most accurate and up-to-date tracking info. It’s the easiest way to:. Download the Australia Post app here:👉 Australia Post App – Off