At The Oodie™, we want your cosy order to arrive as quickly and safely as possible! Here’s everything you need to know about our shipping options, delivery times, and how to track your order.

At The Oodie&#x2122;, we want your cosy order to arrive as quickly and safely as possible! Here&#x2019;s everything you need to know about our shipping options, delivery times, and how to track your order.<h4 id="shipping-options--costs">Shipping Options &amp; Costs</h4><table tabindex="0" class="fr-dashed-borders"><thead><tr><th style="vertical-align: middle; text-align: center; background-color: rgb(153, 214, 234);">Order Value</th><th style="vertical-align: middle; text-align: center; background-color: rgb(153, 214, 234);">Standard Shipping</th><th style="vertical-align: middle; text-align: center; background-color: rgb(153, 214, 234);">Express Shipping</th><th style="vertical-align: middle; text-align: center; background-color: rgb(153, 214, 234);">Shipping Protection</th></tr></thead><tbody><tr><th scope="row" style="vertical-align: middle; text-align: center; background-color: rgb(153, 214, 234);">Under $100</th><td style="vertical-align: middle; text-align: center;">$9.99 (2&#x2013;8 business days after dispatch)</td><td style="vertical-align: middle; text-align: center;">$14.99 (1-3 business days after dispatch)</td><td style="vertical-align: middle; text-align: center;">$1.70 (optional)</td></tr><tr><th scope="row" style="vertical-align: middle; text-align: center; background-color: rgb(153, 214, 234);">$100+</th><td style="vertical-align: middle; text-align: center;">FREE (2&#x2013;8 business days after dispatch)</td><td style="vertical-align: middle; text-align: center;">$9.99 (1-3 business days after dispatch)</td><td style="vertical-align: middle; text-align: center;"><div class="fr-temp-div">$1.70 (optional)</div></td></tr></tbody></table> <ul><li style="font-family: Inter; font-size: 16px;">Standard Shipping: Free for orders $100 and over. $9.99 for orders under $100.</li><li style="font-family: Inter; font-size: 16px;">Express Shipping: Available for all orders. $9.99 for orders $100 and over. $14.99 for orders under $100.</li><li style="font-family: Inter; font-size: 16px;">Shipping Protection: Add for just $1.70 to protect your order against loss, theft, or damage.</li></ul><h4 id="processing-times">Processing Times</h4><ul><li style="font-family: Inter; font-size: 16px;">Orders are processed within 1-3 business days (dispatch times may be longer during peak periods).</li><li style="font-family: Inter; font-size: 16px;">You&#x2019;ll receive a tracking link via email once your order is dispatched.</li></ul><h4 id="tracking-your-order">Tracking Your Order</h4><ul><li style="font-family: Inter; font-size: 16px;">Use the tracking link in your dispatch email to follow your order&#x2019;s journey.</li><li style="font-family: Inter; font-size: 16px;">To get the most accurate and up-to-date tracking info, we recommend downloading the <a href="https://auspost.com.au/about-us/about-our-site/australia-post-app" target="_blank" rel="noopener noreferrer">Australia Post</a>&#xA0;app.&#xA0;</li><li style="font-family: Inter; font-size: 16px;">If you have questions, our Comfort Consultants can help you <a href="https://theoodie.com/pages/contact?_gl=1*1arjdwi*_up*MQ..*_gs*MQ..&amp;gclid=CjwKCAjwktO_BhBrEiwAV70jXjhghU15XSC6w3fRgVpX_tm9-C8bbS7ZWFj-KQ5lI5VN31oZdRoQ2hoC4EIQAvD_BwE" target="_blank" rel="noopener noreferrer">here</a>!</li></ul>

How Does Shipping & Delivery Work at The Oodie™?

We know how important it is for your Oodie™ to arrive safe and sound. That’s why we offer ShipInsure Protection - an optional add-on for just $1.70 at checkout. Note: If you choose not to add ShipInsure, we cannot guarantee a refund or replacement fo

We know how important it is for your Oodie&#x2122; to arrive safe and sound. That&#x2019;s why we offer ShipInsure Protection -&#xA0;an optional add-on for just $1.70 at checkout.<h4 id="what-does-shipinsure-cover">What Does ShipInsure Cover?</h4><ul><li style="font-family: Inter; font-size: 16px;">Lost Orders: If your order is confirmed lost by the courier, you&#x2019;ll receive a replacement or refund.</li><li style="font-family: Inter; font-size: 16px;">Stolen Orders: If your order is stolen after delivery (with proof), you&#x2019;re covered.</li><li style="font-family: Inter; font-size: 16px;">Damaged Orders: If your order arrives damaged, we&#x2019;ll make it right.</li></ul><h4 id="how-to-add-shipinsure">How to Add ShipInsure</h4><ul><li style="font-family: Inter; font-size: 16px;">Simply select the &#x201C;Add Shipping Protection&#x201D; option at checkout.</li><li style="font-family: Inter; font-size: 16px;">The cost is a flat $1.70 per order.</li></ul><h4 id="why-choose-shipping-protection">Why Choose Shipping Protection?</h4><table class="fr-dashed-borders"><thead><tr><th style="background-color: rgb(153, 214, 234); text-align: center; vertical-align: middle; width: 48.9781%;">Without ShipInsure</th><th style="background-color: rgb(153, 214, 234); text-align: center; vertical-align: middle; width: 50.8774%;">With ShipInsure</th></tr></thead><tbody><tr><td style="vertical-align: middle; text-align: center; width: 48.9781%;">No guarantee for lost/stolen orders</td><td style="vertical-align: middle; text-align: center; width: 50.8774%;">Guaranteed replacement or refund for lost, stolen, or damaged orders</td></tr><tr><td style="vertical-align: middle; text-align: center; width: 48.9781%;">Standard courier claims process</td><td style="vertical-align: middle; text-align: center; width: 50.8774%;">Fast, hassle-free claims process</td></tr><tr><td style="vertical-align: middle; text-align: center; width: 48.9781%;">Customer is responsible for follow-up</td><td style="vertical-align: middle; text-align: center; width: 50.8774%;">Oodie&#x2122; team handles your claim</td></tr></tbody></table> Note: If you choose not to add ShipInsure, we cannot guarantee a refund or replacement for lost or stolen orders. How to Make a Claim<ol><li style="font-family: Inter; font-size: 16px;">Locate Your Details<ul><li style="font-family: Inter; font-size: 16px;">Find your ShipInsure&#x2122; confirmation email (sent after purchase) or have your order number and email address ready.</li></ul></li><li style="font-family: Inter; font-size: 16px;">Go to the ShipInsure&#x2122; Claim Portal<ul><li style="font-family: Inter; font-size: 16px;">Visit the <a href="https://www.shipinsure.io/claims" target="_blank" rel="noopener noreferrer" data-tabster="{&quot;restorer&quot;:{&quot;type&quot;:1}}" tabindex="0">ShipInsure&#x2122; File a Claim page</a>.</li></ul></li><li style="font-family: Inter; font-size: 16px;">Enter Your Information<ul><li style="font-family: Inter; font-size: 16px;">Provide your email address and order number.</li></ul></li><li style="font-family: Inter; font-size: 16px;">Select the Issue<ul><li style="font-family: Inter; font-size: 16px;">Choose the affected items and the issue (lost, stolen, or damaged).</li><li style="font-family: Inter; font-size: 16px;">Select your preferred resolution (refund or replacement).</li></ul></li><li style="font-family: Inter; font-size: 16px;">Describe What Happened<ul><li style="font-family: Inter; font-size: 16px;">Briefly explain the issue in the &#x201C;Tell us what happened&#x201D; section</li><li style="font-family: Inter; font-size: 16px;">The ShipInsure&#x2122; team will review your claim and respond&#x2014;most claims are resolved within 24 hours. </li></ul></li></ol>Important Notes <ul><li style="font-family: Inter; font-size: 16px;">Claims must be filed within 14 days of your package being marked as delivered.</li><li style="font-family: Inter; font-size: 16px;">ShipInsure&#x2122; does not cover orders shipped to the wrong address if the address was entered incorrectly at checkout.</li><li style="font-family: Inter; font-size: 16px;">If you need help or have questions, please reach out to our Comfort Consultants <a href="https://theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.</li></ul>

What is Shipping Protection & How Does It Work?

We know you’re excited for your Oodie™ order to arrive!. Here’s how to easily track your delivery:. Download the Australia Post app for the most accurate, real-time tracking and instant delivery notifications. Once your order is dispatched, you’ll re

We know you&#x2019;re excited for your Oodie&#x2122; order to arrive!Here&#x2019;s how to easily track your delivery:<ol><li style="font-family: Inter; font-size: 16px;">Download the&#xA0;<a href="https://auspost.com.au/about-us/about-our-site/australia-post-app" target="_blank" rel="noopener noreferrer">Australia Post app&#xA0;</a>for the most accurate, real-time tracking and instant delivery notifications.</li><li style="font-family: Inter; font-size: 16px;">Once your order is dispatched, you&#x2019;ll receive a tracking number via email. Simply enter this number in the Australia Post app or on their <a href="https://auspost.com.au/mypost/track/search" target="_blank" rel="noopener noreferrer">website&#xA0;</a>to see your estimated delivery date and live updates.</li></ol>Need more help? If you have any questions or issues with tracking, reach out to our Comfort Consultants&#xA0;<a href="https://theoodie.com/pages/contact?_gl=1*1arjdwi*_up*MQ..*_gs*MQ..&amp;gclid=CjwKCAjwktO_BhBrEiwAV70jXjhghU15XSC6w3fRgVpX_tm9-C8bbS7ZWFj-KQ5lI5VN31oZdRoQ2hoC4EIQAvD_BwE" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

Where is My Oodie™ Order?

A pre-order lets you secure your favourite Oodie™ items before they arrive at our fulfilment centre. We’ll ship your order as soon as the stock is available - usually on or close to the estimated date listed on the product page. Please note:. If you

A pre-order lets you secure your favourite Oodie&#x2122; items before they arrive at our fulfilment centre. We&#x2019;ll ship your order as soon as the stock is available - usually on or close to the estimated date listed on the product page.Please note:<ul><li style="font-family: Inter; font-size: 16px;">If your order contains a pre-order item, your entire order will be shipped together once all items are in stock.</li><li style="font-family: Inter; font-size: 16px;">The estimated shipping date for pre-order items is shown on the product page.</li></ul>If you have any questions about your pre-order, please reach out to our Comfort Consultants <a href="https://theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.

What Is A Pre-Order?

If you’re not completely happy with your purchase, you can return your item(s) within 30 days of delivery. If you have any questions or need assistance, please reach out to our Comfort Consultants here.

If you&#x2019;re not completely happy with your purchase, you can return your item(s) within 30 days of delivery.<h4 id="how-to-start-a-return">How to Start a Return</h4><ol><li style="font-size: 16px; font-family: Inter;">Visit our online <a href="https://theoodie.myshopify.com/apps/returns" target="_blank" rel="noopener noreferrer">return portal</a>.</li><li style="font-size: 16px; font-family: Inter;">Follow the guided steps - you&#x2019;ll see the exact return shipping fee before you confirm.</li><li style="font-size: 16px; font-family: Inter;">You&#x2019;ll receive instructions on how to package and post your return.</li></ol><h4 id="return-eligibility">Return Eligibility</h4><ul><li style="font-size: 16px; font-family: Inter;">Your return must be initiated and posted within 30 days of receiving your order.</li><li style="font-size: 16px; font-family: Inter;">Items must be in &#x2018;as new&#x2019; condition, including original packaging, swing tags, boxes, ribbons, and any specialty wrapping.</li><li style="font-size: 16px; font-family: Inter;">Items marked &#x201C;Final Sale&#x201D; or &#x201C;Non-Returnable&#x201D; cannot be returned unless faulty.</li></ul><h4 id="refunds--fees">Refunds &amp; Fees</h4><ul><li style="font-size: 16px; font-family: Inter;">The return shipping fee will be deducted from your refund. The exact amount is shown during the return process.</li><li style="font-size: 16px; font-family: Inter;">Shipping fees are non-refundable. Once your order has been dispatched, we cannot refund shipping charges.</li><li style="font-size: 16px; font-family: Inter;">If you return part of a bundle, the bundle discount will no longer apply. The items you keep will be charged at the current sale price, and your refund will reflect the difference.</li></ul><h4 id="need-help">Need Help?</h4>If you have any questions or need assistance,&#xA0;please reach out to our Comfort Consultants&#xA0;<a href="https://theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.

What is The Oodie™ Returns Policy?

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The Oodie Australia

Shipping, Delivery & Returns

What is your cancellation policy?

How do I cancel my order?

Can I change my shipping address?

Order Management

What do I do if my item(s) arrives damaged?

What happens if my package is lost or missing items?

What do I do if I receive the wrong item in my order?