📦 Shipping, Delivery & Returns
Shipping & Delivery Overview
At The Oodie™, we want your cosy order to arrive as quickly and safely as possible! Here’s everything you need to know about our shipping options, delivery times, and how to track your order.
Returns & Exchanges Policy
If you’re not completely happy with your purchase, you can return your item(s) within 30 days of delivery. Returns Portal Temporarily Unavailable. We’re currently experiencing an unexpected outage with our returns portal. Our team is investigating th
Shipping Protection Explained
We know how important it is for your Oodie™ to arrive safe and sound. That’s why we offer ShipInsure Protection - an optional add-on for just a small fee at checkout. Note: If you choose not to add ShipInsure, we cannot guarantee a refund or replacem
Tracking Your Order
We know you’re excited to receive your Oodie™ order!. We work with several trusted couriers to deliver our parcels. Our fulfilment partners will automatically select the courier based on your location, parcel size, and delivery speed - this can’t be
Pre-Orders
A pre-order lets you secure your favourite Oodie™ items before they arrive at our fulfilment centre. We’ll ship your order as soon as the stock is available - usually on or close to the estimated date listed on the product page. Please note:. If you
Returns Timeline: What Happens After You Send It Back
We want your return experience to be as smooth and stress‑free as possible. Here’s what happens once you’ve sent your Oodie™ order back to us. 1. Your Return Begins Its Journey. After you lodge your return and drop it off, your parcel travels back to
WA Delivery Delays Due to Tropical Cyclone Narelle
Tropical Cyclone Narelle is causing major weather disruptions across parts of Western Australia. This has affected road access and freight movements, resulting in delivery delays for some orders heading to the region. The impacted corridor runs from