📦 Shipping, Delivery & Returns
Shipping & Delivery Overview
At The Oodie™, we want your cosy order to arrive as quickly and safely as possible! Here's a quick summary of everything you need to know. Related searches: delivery times, order tracking, track my order, where is my order, free shipping, internation
Tracking Your Order
We know you’re excited to receive your Oodie™ order!. We work with several trusted couriers to deliver our parcels. Our fulfilment partners will automatically select the courier based on your location, parcel size, and delivery speed - this can’t be
Returns & Exchanges Policy
If you’re not completely happy with your purchase, you can return your item(s) within 30 days of delivery. How to Start a Return. If you have any questions or need assistance, please reach out to our Comfort Consultants here. Related searches: how to
Shipping Protection Explained
We know how important it is for your Oodie™ to arrive safe and sound. That’s why we offer ShipInsure Protection - an optional add-on for just a small fee at checkout. Note: If you choose not to add ShipInsure, we cannot guarantee a refund or replacem
Pre-Orders
A pre-order lets you secure your favourite Oodie™ items before they arrive at our fulfilment centre. We’ll ship your order as soon as the stock is available - usually on or close to the estimated date listed on the product page. Please note:. If you
Returns Timeline: What Happens After You Send It Back
We want your return experience to be as smooth and stress‑free as possible. Here’s what happens once you’ve sent your Oodie™ order back to us. 1. Your Return Begins Its Journey. After you lodge your return and drop it off, your parcel travels back to
Shopping from Outside Australia?
At The Oodie™, we have dedicated websites and local fulfilment centres around the world so you can get your cosy fix no matter where you are!. We currently ship locally in the following regions:. Please note that we are unable to ship between regions
Delivery Investigations
If your order hasn't arrived or if something doesn't seem right with your delivery, we'll open an investigation with the carrier straight away. Here's what to expect in terms of timeframes and how the process works.Timeframes by enquiry typeThe time